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Archive for the ‘Business VOIP’ Category

M5 Networks Announces ContentNext Media Selects M5 to Seamlessly Connect Distributed Remote Workforce and Maximize Staff Efficiency

Friday, April 24th, 2009

M5 Networks, market leader in hosted VoIP business phone systems, announced today that ContentNext Media, the media and information company covering the business of digital media and parent of paidContent.org, selected M5’s hosted VoIP for integrated business communications to seamlessly connect its remote workforce and maximize staff efficiency.

ContentNext Media’s news sites, which include paidContent, mocoNews, contentSutra and paidContent:UK, chronicle the economic evolution of digital content that is shaping the future of the media, information and entertainment industries.

ContentNext puts priority on price, efficiency and convenience and selected M5 Networks’ flexible and scalable solution that allows monitoring from anywhere. Seamless call routing and transferring is a necessity for the growing media company’s distributed workforce. M5’s hosted VoIP service keeps ContentNext on the cutting edge by maximizing staff efficiency and providing the latest technology and feature sets without the hassle of management.

“M5 provides us with extreme flexibility in managing, tracking, forwarding and administering a distributed remote workforce at a competitive price,” said Nathan Richardson, CEO of ContentNext Media, Inc. “We’ve been using the company’s hosted VoIP services since we opened our New York office, and we’re very happy with the level of service we’ve been provided.”

To learn more about M5, please visit www.m5net.com.

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Asterisk Learns to Fax

Friday, April 17th, 2009

From the viewpoint of small businesses, the Asterisk open-source IP PBX platform has always had a big weakness: It wasn’t very good at handling faxing. Companies usually had to keep an analog PSTN (public switched telephone network) line or two solely for that purpose. It was one corner of the telephony world into which the convenience and flexibility of IP technology had not yet penetrated. Asterisk creator Digium Inc. has finally fixed that problem with the introduction of Fax for Asterisk software.

Users can download software from Digium’s online store. It is free for installations requiring only one fax session at a time. A multiple-session license costs a one-time payment of $38.50 per channel. The software allows faxing to and from the PSTN and IP telephony networks.

If the Asterisk IP PBX in question uses analog PSTN line cards, the software sends faxes through those. It supports V.17, V.27 and V.29 fax modems, and operates at speeds of up to 14.4 Kbps. If the IP PBX installation hooks up to an IP telephony service, the software uses the T.38 protocol if the provider supports it. Users send and receive faxes in the form of TIFF image files.

The main beneficiaries of the new software will be small businesses that buy Asterisk-based IP PBXes from resellers or systems integrators. Many such companies still rely heavily on faxes, which means the new software will let them get rid of analog lines altogether if they wish to move to IP trunking. They will have to confirm which version of Asterisk they’re using, though. When run on version 1.4, the software supports only faxing to and from the PSTN. When run on version 1.6, it supports T.38 faxing as well.

In the end, the new software represents yet one more step toward communication parity for small businesses. It means they will have the same faxing capabilities as enterprises using gear from big-name vendors. They will be able to fax between their locations over IP data links using the T.38 capability, and fax to and from regular fax machines without trips to a separate fax room. Switchvox, Digium’s turnkey Asterisk-based IP PBX, has had faxing capabilities based on the same technology since February 2009.

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Switchvox IP PBX from Asterisk

Tuesday, March 24th, 2009

The next generation of business phone systems

Find out more about Switchvox today!

Switchvox is everything that you don’t expect from a PBX. It’s truly affordable, easy to set up, simple to configure, and a breeze to maintain.

It has features that let your business run more effectively and with fewer hassles. And it does all of this for a fraction of the cost of the PBX dinosaurs of the past.

Switchvox is so much more than just an office phone system. Its a revolution in business communications, putting you in control of your most important asset in business, your voice.

With this incredible leap in technology comes astounding cost-savings for your business, integration capability that you never thought possible, and the flexibility to meet the needs of whatever industry that you’re in.

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Top 10 benefits to move to the IP PBX

Tuesday, March 24th, 2009

An IP PBX is a telephony system that provides telephone calls over IP based data networks. All calls are sent as data packets over the network. It is a software based IP telephony system connects more than one IP/SIP softphone or hardware based phones registered with IP PBX system to route the internal as well as external calls.

1. Easy to Set-up
An IP PBX is software on installed a computer and can manage the advanced processing power of the computer and user interface as well as operating system’s features. Anyone, who has basic knowledge of networking and computers can install and manage an IP PBX.

2. Cost Saving
You can easily use VoIP service provider’s facility for long distance and international calls that significantly saving in your monthly communication expenses. You can reduce communication cost between your branch offices and also save money that you might need to pay for hardware based PBX system to each and every office location.

3. Roaming & Hot Desking
You can roam anywhere with your IP PBX and able control, manage each and every call and you can keep yourself connected with your office buddies, family and friends while you are moving.
You can easily move your office location according to task and functions. Simply take your phone and your desk anywhere in the world and work as you where working. No new-setup and patching required as you were doing with your traditional PBXs.

4. Scalability
An IP PBX telephony system can easily manage a large numbers and variety of phone lines and extensions with no more extra efforts or expenses to expand your communication network.

5. Better Service & productivity
You can deliver better customer services and productivity using less expensive IP PBX system. Using IP PBX advanced features i.e. click-n-call, Voicemail, integration with other related software etc. you can improve and expand your service to satisfy your clients and customers.

6. Bye-Bye to ‘vendor lock in’
All IP PBXs are open standard therefore you can mix softphones, SIP/IP based hardware, PSTN gateways and VoIP providers to reach out to your communication needs.

7: Easy to Administer
An IP PBX can be administered via a GUI based web based control panel. It allows you to maintain and fine tune your entire phone system for better utilization of your available communication resources.

8. More Features with No Extra Price.
Since your IP PBX comes with lots of easy to use and customizable rich feature sets including voice mails, group calling, interactive voice response system and more without paying more money for each feature you use.

9. Better phone usability
No need to learn and train to configure and use IP PBX if you know computer basics and some sort of knowledge of networking. It has very easy and user friendly GUI interface with step-by-step wizards. You can utilize all of your communication resources to reach out your tasks and can have better control over all VoIP devices using IP PBX.

10. No More Wire Web
Software based IP PBX system allows you to connect softphone installed devices or IP/SIP hardware based phone devices using standard ports that eliminate cable webs in and around your office locations.

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Axon Virtual PBX Software

Monday, March 16th, 2009

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A virtual PBX from Axon for Windows or Linux designed to manage calls in a business or call center. Any business size, whether small or large, can now implement a scalable VoIP PBX by installing this software on any PC. The software works as a full-featured telephone switch connecting to phone lines and extensions using high-tech VoIP technology.
Offers all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call center applications the software routes all calls within a business.
Axon VoIP PBx can also be used in conjunction with other telephony software including or On-Hold Messages System, Voice Call Recording Software, Call Attendant, Voice Mail and IVR Software or Internet Phone.

Features
•    Manages telephone calls within a business.
•    Routing of calls are digital over the computer network
•    Unlimited number of extensions or external lines
•    Automatic “one-click” installer to setup the PBX software in just minutes.
•    Does not require detailed technical setup.
•    Configurations are done using a control panel through your internet browser so it can be done remotely.
•    Supports all the standard PBX features.
•    Includes a call queue sequencer with voice prompting and on-hold messages player
•    Sends audio as higher priority packets on both Ethernet and Internet so your normal data will not interfere with voice transmission.
•    Supports MD5 security authentication.
•    Links directly to VoIP services for your external lines.
•    Uses the open SIP standard for signaling, so it works with the broad range of SIP compatible phones and other devices.
•    Supports video for Express Talk Softphone or USB and IP Video Phones.
•    Supports the international standard Session Initiation Protocol for VoIP.

For more details, Visit : http://www.nch.com.au/pbx/index.html

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Alianza Announces Enterprise Connectivity Service

Monday, March 16th, 2009

Alianza Announces Enterprise Connectivity Service
Allows service providers to extend hosted voice platform into enterprise networks with SIP trunks

Salt Lake City, Utah – February 10, 2009 – Alianza, Inc., a leading provider of hosted voice over WiMAX solutions, today announced the availability of its Enterprise Connectivity Service to extend the reach of its hosted voice platform into enterprise networks. The Alianza Enterprise Connectivity Service allows service providers to build SIP trunks and interconnect them between the Alianza platform and a Gateway or PBX on an end-user network. Enterprise customers can use their existing PBX and phones, maintaining the value of existing investments while taking advantage of Voice over Internet Protocol (VoIP) features and cost savings.

As with all Alianza services, the Alianza Enterprise Connectivity Service’s back-end creation and management processes are automated and completely integrated with other pieces of the platform. Service providers can create an unlimited number of SIP trunk bundle offerings. These bundles include the number of concurrent calls, set-up fee, monthly recurring charge and a non-recurring charge, which can be named and priced for each bundle. End-users can log in and add a SIP trunk to their account with the click of a button.

“Traditional trunk products like ISDN PRI circuits are limited to 23 (T1) to 30 (E1) channels per trunk, depending on the market, and can take weeks to order and provision. With Alianza SIP trunks, service providers are not limited to a fixed number of ports. This reduces costs and allows enterprise customers to gradually scale a voice solution to meet their needs,” said Brian Beutler, CEO of Alianza. “With the ease of administration, flexibility and lower costs, the Alianza Enterprise Connectivity Service gives service providers a powerful package for enterprise customers.”

As with residential and small and medium business (SMB) services, calling plans can be attached to the Enterprise Connectivity Service to provide better pricing for enterprise customers. In addition, the wholesale cost for a single concurrent call bundle is lower than that of a residential line. SIP trunks also aggregate many phones through the same bundle, which allows the end-user to make better use of resources. The SIP trunk replaces the traditional T1/E1 interface and allows companies to add or remove capacity as needs change rather than requiring weeks of lead time to modify traditional circuits.

For more information on the Alianza Enterprise Connectivity Service, visit www.alianza.com/SIP.

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Snom M3 Cordless IP Telephone

Friday, March 13th, 2009

Snom M3 IP Phone provides latest functions, high mobility, crystal clear voice, and style. It is a perfect cordless IP phone for home and office. Snom M3 IP phone’s expandable multiline functionality handles up to three simultaneous calls. With its color rich 128×128 display and backlight has 10 hours talk and 10 hours of standby operating time.

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Listed below are some of the features that make Snom M3 easy -of-use and provide freedom on the go:
•    Polyphonic ring tones
•    Three-way conference
•    8 handsets per base station
•    Open DECT GAP standard
•    Speakerphone on mobile handset
•    Automatic registration of handset
•    Remote setup, password protection
•    Separate charging cradle for handset
•    Up to 3 concurrent calls per base station
•    Display: 128 x 128 pixels, 65536 colors, backlit
•    8 SIP registrations with different servers/registrars
•    12 numerical keys, 5 navigation keys, 2 function keys

Snom M3 IP Phone has 50 meters of indoor range and 100 meters of outdoor range. Its user-friendly menu system configurable, on site or remotely, to meet individual’s need.  Elegant design and innovative features makes Snom M3 Cardless IP Phone known for its luxury car phone installation

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Panasonic KX-WP1050 WiFi Phone

Friday, March 13th, 2009

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The Cost Savings of Skype™. The Freedom of a Regular Phone
Panasonic introduces the KX-WP1050 Wi-Fi phone for use with Skype™, the popular Voice Over IP communications service that allows point-to-point calling around the world. Skype™ users can enjoy incredible cost savings combined with the convenience of a regular phone. The KX-WP1050 frees the user from being tied down to a computer so he or she can move from room to room without worrying about missed calls. Or make and receive calls in a public hotspot, which doesn’t require browser authentication. The included travel router makes it easy to take this incredible communications solution on the road.

Easy to Use
Panasonic has taken the complexity out of making Skype™ calls by including a complete kit which can be set up and used by virtually anyone with little or no computer experience. The included router simplifies the set up of the Wi-Fi access point, and guarantees a secure wireless connection with automatic 256-bit AES encryption setup (WPA). The router can also be plugged into a hotel or office network giving the user a wireless connection for their laptop and the ability to use the Wi-Fi phone simultaneously. The AC adapter is compatible with all voltages from 100V to 240V, so it can be used by simply attaching the AC cord (sold separately) for a particular country.

Secure and Convenient
This new model offers the range and security of WPA encrypted Wi-Fi technology, as well as Quality of Service (QoS) to improve voice quality. It features easy menu-driven operation, and a loud handset speakerphone, as well as a built-in headset jack for those long international calls. At just 0.62″ thick, and weighing less than 4 ounces, the phone is convenient and easy to carry. The 730mAh Lithium-ion battery can provide up to 72-hour standby time, 3-hour talk time, and can be charged with the included travel router, or from a USB connection on a PC.

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Best-One Tire & Service Drives Business with Help of AT&T VoIP Technology

Friday, March 6th, 2009

AT&T Inc. (NYSE:T) today announced a three-year contract with Best-One Tire & Service, an independent U.S. distributor of the top automotive tire brands. Under the terms of the contract, AT&T will deliver complete Internet Protocol (IP)-based solutions and other telecommunications services that give Best-One Tire & Service the flexibility and efficiency to compete in the marketplace. AT&T will also manage its voice services.

AT&T IP Flexible Reach uses Voice over IP (VoIP) technology to provide Best-One Tire & Service with the benefits of IP-based voice and data applications. All on one network with scalable bandwidth, the new IP Flexible Reach solution uses an existing analog network platform to distribute calls for optimal call routing and volume control.

This solution saves the tire distributor thousands of dollars that would be needed to revamp analog circuits to advanced VoIP technology and keeps existing telecommunications systems in place. The Best-One Tire & Service network of retailers and brands can use AT&T’s resources to supplement customer service across 250 locations.

Best-One Tire & Service will also receive AT&T Managed Internet Service (MIS) through AT&T’s Private Network Transport (PNT). With high speed access, the MIS solution will provide technical support and monitored access for enhanced security around-the-clock. When paired with AT&T’s handling of long distance voice service among the Best-One Tire & Service locations, the company receives optimal customer service and solutions for its communications needs.

“AT&T’s VoIP and network systems drive our local and national operations toward greater velocity and flexibility,” said Michael Podszywalow, Technology director, Best-One Tire & Service. “Those internal enhancements enable better service quality to our customers in Indiana and across the country.”

In addition to advanced networking and voice solutions, Best-One Tire & Service will receive simplified accounting and financial management tools with the BusinessDirect® Web portal. This managed AT&T solution securely provides access to corporate online applications for convenient bill payment and data analysis.

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Why Is VOIP For Call Centers Becoming So Popular With Small Businesses Everywhere?

Wednesday, March 4th, 2009

When you have a small business there are many expenses that you will have to cover. One of those expenses is for incoming and outgoing phone calls. This can get very expensive, so small businesses everywhere are turning to a better solution for them. The solution is VOIP. VOIP for call centers is becoming more popular every day with small businesses.

So, why is VOIP for call centers becoming so popular all over with small businesses? Here are a few of the reasons.

One: When you have a small business and you get a lot of calls coming in or going out, the cost for these calls can get very high. With VOIP for call centers, small businesses can find a VOIP package that is ideal for their business and only pay a small monthly fee for it, instead of the higher price that you pay with phone companies.

Two: When you use VOIP for call centers you will be able to have your calls answered anywhere there is an internet connection. With VOIP, your calls will be routed through this number, which means that all you need to answer the calls is internet access. So, you can have easy access for anyone in your office.

Three: VOIP is also becoming popular because it is very easy for anyone to use effectively.

These are just a few of the reasons why VOIP for call centers is becoming more popular every day with small businesses. You want to do your research on VOIP so you understand how it can help your business. So, start today and before you know it you will have a cost effective solution for all your business calls.

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